Returns & Exchanges
At Cotopaxi, we want you to love your gear as much as the adventures you take it on, which is why we offer a 60-day window for returns and exchanges on all unworn items. Our 'Gear for Good' promise ensures that every return is processed with sustainability and customer satisfaction in mind.
Start Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Choose Exchange or Refund
Select whether you would like to exchange your item for a different size or color, receive store credit, or get a full refund to your original payment method.
Print and Pack
Download your prepaid shipping label and securely pack your items in their original packaging, ensuring all hangtags and labels are still attached.
Ship and Track
Drop your package off at any authorized carrier location and keep your tracking number handy; we will process your request within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing